David has over 30 years of management experience in the information technology and printing industries. He has a broad knowledge of business operations with many years in senior roles that included business development, marketing, project management, information systems, change management, and quality assurance.
Qualifications & Experience
David started life as an electrical fitter mechanic and has a Master of Management from Macquarie Graduate School of Management. He has worked with a variety of different-sized organizations that including everything from local companies with less than 10 employees to global organizations with more than 10,000. He first became interested in Quality Management Systems when he completed the Leadership Through QualityIQ training at Xerox in the early nineteen eighties. A few years later, he completed training at QAS for AS3902 and successfully implemented his first quality management system. David has always had an interest in how things work and how we can make them better.
Areas of special expertise
David enjoys solving business problems and using technology to manage business processes. With his background in information systems and quality management, he has developed web-based systems that improve most aspects of management systems, anything from document management to auditing. His experience enables him to assist in improving processes in many areas including customer service, manufacturing, warehousing, sales, marketing, accounts, call centers, and technical services.