Background
A very large multinational automotive manufacturer and distributor that has become a household name within Australia, who coined the term ‘drive away, no more to pay’. With a huge focus on government, fleet and rental market sectors, HMCA has a need for ISO 9001 certification to demonstrate their capability within open tender and selective tender opportunities. Other corporate requirements with ACCC and consumer law has led to the need for compliance and risk management protocols and systems. Their journey started with QualityIQ way back last century in 1995.
Business Challenges
- desire for certification while remaining sales and consumer focused
- have a supplier of choice to meet resource needs in certification
- develop frameworks for compliance and risk
Solution
myQuality™ with full design, development, support and ongoing continuous improvement
Results
Full certification achieved on the first attempt Nationally and in NZ for Hyundai, Audi, Chrysler Jeep in March 1996. Followed by the rationalisation of brands, the appointments of resources, the right sizing of the organisation, the inclusion of compliance and risk management has resulted in a very robust myCompliance framework housed on the HMCA servers in an enterprise solution to manage their 9001, compliance and ACCC requirements.
The journey continues and we look forward to the next iteration of the company and their needs.
Testimonial
26 years of outstanding service and certification success is testament enough.
