John is the Founder and managing consultant of QualityIQ. He (and his team) are widely known as the ‘quality guys'.

Qualifications & Experience

John is a registered Lead Auditor, Certified Management System Consultant, and credentialled Executive and Non-Executive Director. John has over 35 years of technical, senior management, and board experience within R&D, production, engineering, quality assurance, and professional services.

Areas of special expertise

John steers the direction of the business and is primarily responsible for its growth. At QualityIQ his focus is sales and project management within quality, safety, environment, information security and integrated management systems. The industries within which John specialises include packaging, automotive, management consultants, law, stockists, textiles, construction, stationery, information technology, industrial cleaning, labour hire, manufacturers, wholesalers and professional services.

David has over 30 years of management experience in the information technology and printing industries. He has a broad knowledge of business operations with many years in senior roles that included business development, marketing, project management, information systems, change management, and quality assurance.

Qualifications & Experience

David started life as an electrical fitter mechanic and has a Master of Management from Macquarie Graduate School of Management. He has worked with a variety of different-sized organizations that including everything from local companies with less than 10 employees to global organizations with more than 10,000. He first became interested in Quality Management Systems when he completed the Leadership Through QualityIQ training at Xerox in the early nineteen eighties. A few years later, he completed training at QAS for AS3902 and successfully implemented his first quality management system. David has always had an interest in how things work and how we can make them better.

Areas of special expertise

David enjoys solving business problems and using technology to manage business processes. With his background in information systems and quality management, he has developed web-based systems that improve most aspects of management systems, anything from document management to auditing. His experience enables him to assist in improving processes in many areas including customer service, manufacturing, warehousing, sales, marketing, accounts, call centers, and technical services.

George is a mechanical engineer with more than 25 years of professional experience. He has been a Lead auditor with international certification bodies for the last 12 years. He has substantial auditing, training, and verification experience in integrated management systems ranging from defense, mining, asset/facilities management, construction, engineering, manufacturing, logistics, telecommunications, public utilities, and the hospitality industry in ANZ and abroad. George is an IRCA (UK) registered Lead Auditor and is qualified in ISO/International standards in the disciplines of QualityIQ, OHSE, Sustainable Event Management systems, Energy Management Systems, Food Safety, and Corporate Social Responsibility.

Qualifications & Experience

George has a bachelor's degree in mechanical engineering. He also has a master's degree in Business Administration and a second master's degree in OHSE management. George specializes in preparing and coaching clients in implementing integrated management systems (IMS) with simpler documentation and process mapping. He also provides support services to clients in maintaining their accredited management systems.

Jack is an accredited Quality, Safety and Environmental Management System Lead Auditor. Since 2018, he has helped a variety of Quality.com.au clients successfully navigate the complexities of achieving and maintaining their ISO certifications.

Qualifications & Experience

Throughout his career, he has gained experience in various industry codes, including construction, professional services, wholesaling and procurement, employment services and manufacturing.

With a background in scientific reporting, Jack has a unique approach to developing strong documented systems that operate simply but effectively. This helps to ensure maintaining ISO certification is a smooth and constructive process that guarantees genuine results and improvements to each organisation he works with.

Areas of Special Expertise

Jack is also certified as an auditor to the Quality Assurance Framework (QAF) for the Department of Employment and Workplace Relations. Additionally, he has Diploma-level competency in Leading an initial response to and investigating WHS incidents using the ICAM method.

James is an experienced Health, Safety, Environment, and Quality professional who has provided an array of generalist and certification services for a variety of organisations, including but not limited to construction, manufacturing, and engineering organizations.

Qualifications & Experience

James has a breadth of qualifications from a number of tertiary institutions. This includes a Bachelor of Business with a double major in Human Resource Management and Employment Relations, a Graduate Diploma of Occupational Health and Safety, a Master in Health, Safety and Environment as well as Lead Auditor Qualifications in management systems.

Areas of special expertise

James has extensive knowledge in preparing clients for certification. This includes concept design, systems creation, implementation assistance, and coaching. James’ passion lies in assisting small to medium-sized businesses to achieve their certification aspirations with limited ongoing administrative burden.

Prior to joining QualityIQ, Jane worked for the previous 20 years primarily within the optical and residential building industries.

Qualifications & Experience

Jane has a Diploma in Quality Auditing attained from the Investment Banking Institute, which qualifies her as a Lead Auditor and she has extended this knowledge to include Risk Management, OHS, Environmental Management, and Food Safety. Jane has been a NSW TAFE teacher at the Ultimo Campus, successfully mentoring students to achieve in their chosen fields. Jane has extensive retail management experience and a firm grasp on the concept of superior customer service and relations and the importance of providing quality products and services to the consumer.

Areas of special expertise

Retailing particularly team management, stock control, purchasing, scheduling, payroll, and delivery of quality products to customers. Jane is very familiar with the concepts of KPIs and performance appraisals. Jane also has a wide knowledge of the construction industry including estimation, material ordering, and OHS Management. Jane is an experienced internal auditor as well as an accomplished consultant who has a diverse clientele that includes but is not limited to the following sectors: medical, dental, construction, demolition, manufacturers, and concrete plants.

John has over 40 years of experience across a wide variety of industry sectors, including 12 years as a Business Coach where John has assisted hundreds of organisations improve their businesses.

Qualifications & Experience

John is a qualified lead auditor, has a Bachelor of Business Degree, and qualifications in HR, Occupational Health and Safety, and IT. For over 10 years he managed an ISO ISMS 27001 Certification for a major Virtual Dataroom Company. Since, John has assisted several clients obtain ISO 27001 Certification, and handled Information Security Questionnaires, as a Consultant. John has helped over 100 businesses, big and small, government departments, and private companies with facilitating and implementing, strategic, operational, and performance management plans, as well as conducting executive coaching.

Areas of special expertise

John’s primary area of focus is the Services Sector where he has helped many clients successfully achieve and maintain their Information Security ISO 27001, Quality Certifications ISO 9001 and WHS ISO 45001 Certification. John has also worked with a Quarry, Surveying, Project Management, and Small Builder and IT/Communications Companies. He has recently broadened his skills to include assisting his clients to achieve Environmental ISO 14001 Certification.

Mark has over 30 years of experience in senior roles in the manufacturing and service sectors, particularly in high-technology industries. Throughout this time he has gained extensive experience in the areas of Operations and Project Management, Supply Chain, Business Process Improvement, and Systems Development. In addition, Mark is a small business owner and company director.

Qualifications & Experience

Mark has tertiary qualifications in science (metallurgy) and management (MBA) and has recently achieved recognition as a Certified OHS Professional. Additionally, Mark has specialized vocational training in Workplace Training & Assessment, Quality Auditing, and Radiation Management.

Areas of special expertise

As a hands-on practitioner, Mark has experience in the development, implementation, and management of workplace safety, including work method design, risk assessment and compliance. In addition to experience in WH&S systems, Mark has significant experience in the development and delivery of certification systems and is a qualified Quality Management Systems auditor. In recent times, Mark has specialized in Environmental Management Systems, working both in the areas of certification, assisting clients with achieving and maintaining certification to ISO14001, and sustainability, helping clients to reduce their energy consumption and their footprint. Since moving into consulting 5 years ago, Mark has used these experiences to assist clients in achieving certification to the Quality, Environmental, and WHS Standards in the following sectors: Manufacturing including Heavy Industry and High Volume Production, Construction, Service Industries including Field Service, Recycling including eWaste, Hospitality and Professional Services including Architecture.

Mike has over 40 years of senior management experience in rapidly changing and competitive markets. He has longstanding corporate experience in information technology working for some of Australia’s best-known computer companies. Most recently, he has worked for manufacturers servicing the mining industry where he developed and introduced Capacity Planning and Master Scheduling systems. Mike has also worked on diverse projects ranging from the development of a greenfield production site to the relocation of company premises and has developed a good understanding of the challenges faced by small to medium businesses. Mike has an extensive knowledge of business systems and processes with many years in senior roles specializing in the development and implementation of systems to improve productivity and profitability.

Qualifications & Experience

Mike is a qualified Lead Auditor with a Bachelor of Science degree from London University. He has spent 20 years working in the corporate environment of computer companies and 20 years in the manufacturing industry. He started his consulting business in 1990. With CVSI, Mike was instrumental in re-engineering the company’s failing Certifications system so that it gained complete accreditation at all subsequent audits, gained acceptance and utilization by employees as an effective business tool, and ensured that the company could continue to sell to State and Federal Government Mike has excellent leadership skills often acting as an interface between disparate teams of people within a company to facilitate and implement change within organizations. His key strengths are an enthusiastic and positive approach that helps people cope with the challenges of change, the ability to gain a commitment from business colleagues and customers to a solution and the ability to establish, understand, and communicate the needs of customers and clients. As a consultant, Mike often takes on a facilitator role to help identify, resolve, and implement solutions in under-performing areas within a company.

Areas of special expertise

Mike has extensive experience in scheduling and capacity planning including implementing production line assembly slot management plans. He is also an Excel "Guru" with a passion for management systems.  Mike is an experienced internal auditor with a focus in the following sectors; Manufacturing, Slot Management systems, Production Assembly lines, Optometry, IT, Facilities Management, Dashboards, Software Application Implementations, Customer Support Centres, and Internal Training.

Niki has acquired broad knowledge and skills working across many industries in the last 18 years, including gaming, hospitality, events, retail, and business services.

Qualifications & Experience

Most recently Niki has worked in gaming as a supervisor at the Star for 8 years, in business administration for 3 years, and had her own events business for the last 2 years. Niki has completed a Bachelor of Business, majoring in event management.

Areas of special expertise

Niki has a practical, hands-on approach when it comes to working with businesses, she is methodical in her thinking and is very thorough. Niki has a special skill when it comes to organizing be it events or a company’s systems and documentation.

Owen has 8 years of experience in work health and safety, including the development of management systems, policies, procedures, and safe operating practices. He has recently broadened his skillset to include the development, implementation, and auditing of QualityIQ Management Systems.

Qualifications & Experience

Owen has a bachelor of science with first-class honors in chemistry and has been trained as a Lead Auditor in WHS and QualityIQ Management Systems. He started his career with a WHS regulator and policy body before moving into the practitioner space to support a large scientific and research body. In recent years, Owen has shifted into consulting to support businesses achieve certification for their WHSEQ Management Systems. He has primarily supported businesses in the construction, trades, and engineering sectors.

Areas of special expertise

While his passion remains all things chemical and chemistry-related, he has developed as a generalist in safety, systems, and business management. He thoroughly enjoys collaborating with clients to ensure their business processes are widely understood, co-developed, and truly relevant to their needs. Throughout his career, he has been fortunate in having opportunities to help configure a variety of software platforms and is enthusiastic about ensuring any digitized forms, data models, and workflows are implemented optimally for the business’ needs.

With 35+ years of experience working across a range of industries, Paul has invaluable insight into business systems and processes. He combines his well-developed interpersonal skills with a pragmatic and functional approach to organisational and procedural improvement.

Qualifications & Experience

Qualified as an Electrical Fitter Mechanic at the age of 19, Paul worked in an assortment of manufacturing industries for over a decade before entering the IT space as a Sales Engineer. Paul’s adaptive abilities shone through when he moved into a multi-disciplined Account Manager and project-based role in the transport industry, responsible for sales and delivery. From there, he utilised his strong analytical and problem-solving skills as a National Technical / Project Manager in the lighting industry, providing Standards Compliance whilst delivering projects into the commercial and industrial spaces. Joining the health sector in 2017, he delivered Nurse Call solutions into greenfield, brownfield and refurbishment sites in the hospital construction industry.

Areas of special expertise

As a passionate advocate of continual improvement, Paul derives much satisfaction from the positive impact it has on the vibe of a business and its people.

Paul has 20+ years’ experience in the Technical Financial Services and Retail Technology sectors, having an extensive portfolio in the delivery of specialized consulting and solutions in the sectors. This ranges from transactional switch and ATM software to operational and Incident Management Systems and retail POS solutions. Paul has most recently become certified as a Lead Auditor and Consultant, specializing in ISO27001 Information Security Management Systems (ISMS), where he draws on his extensive technical experience to provide a thorough consultation service. This is an area that Paul has a passion for and strongly believes will be integral for businesses in the future.

Qualifications & Experience

Aside from his ISO27001 qualifications, Paul graduated in 2003 with a Bachelor of Information and Communication Technology, double majoring in Business Information Systems and Electronic Commerce. Since then, he has expanded his education with a Diploma of Management and multiple Program/Project Management certifications. His experience led him to become the Head of Professional Services South Pacific, for a leading Global Technology Platform provider, servicing Tier 1, 2, and 3 Financial Institutions and Retail chains in the South Pacific region.

Areas of special expertise

Paul has widespread experience in multiple industries, specializing in the delivery of complex, cross-functional transformation programs. He has strong planning, project, process, and system aptitude and expertise in organizational change management and process improvement. He has demonstrated capability in Enterprise Architecture, Business, and IT alignment. He also has the ability to multi-task efficiently and effectively - and thrives on thinking laterally through problems to meet and exceed original expectations.

Ron has 35+ years of experience in diverse industries, including design and manufacturing, wholesaling, health and employment services, education and training, brewing and hospitality. He combines a multi-disciplinary approach with highly developed interpersonal skills to deliver effective solutions.

Qualifications & Experience

Ron has a Bachelor of Science in Industrial Design, graduating with first-class honours, a Diploma of Education, a Graduate Diploma in Counselling and has trained as a Lead Auditor in QualityIQ Management Systems. Across 10 years of experience as Head Brewer and Operations Manager, including project managing two craft brewery installations, Ron has developed skills in production, quality control, risk management, work health and safety compliance, inventory management, and customer service best practices. Working as Product Development Leader, Ron has significant computer-aided design and manufacturing experience and a strong ability to solve complex technical and design problems. As a long-time small business owner, Ron understands the unique challenges this represents in achieving success and has a first-hand appreciation of the importance of quality-driven processes leading to client satisfaction.

Areas of special expertise

Ron has a strong aptitude for planning, project management and organisational improvement. He skillfully employs creative and technical problem-solving strategies, focusing on streamlining operational processes to optimise efficiency.

Ros has gained experience in a wide range of industries over the past 20 years including, working in the Workplace Alcohol and Other Drugs Industry, Building and Construction Industry and Motor Vehicle Industry.

Qualifications and Experience
Ros has completed a Diploma in Quality Auditing, BSB41412 Cert IV Work Health and Safety along with a TAE40110 Cert IV in Training and Assessment
Ros has experience with accreditation and certification processes for ISO 15189 - Medical laboratories - Requirements for quality and competence., AS ISO/IEC 17025:2018 General requirements for the competence of testing and calibration laboratories, she also has experience designing and developing Quality Systems to achieve Certification to ISO 9001, ISO 14001, and ISO 45001 and integration of the above standards into integrated management systems.

Areas of Expertise
With extensive knowledge of the processes and systems needed to obtain Certification or Accreditation, Ros’s area of expertise is dedicated to assisting small or large businesses in various industries to achieve and maintain ISO certification by designing and developing simple systems that promote continual improvement, customer satisfaction, and certification. Ros is a logical thinker who strives to avoid overcomplicating processes.

Stuart has 35 years of industry experience, the last 25 of those consulting to a wide range of industries and organisations.

Qualifications & Experience

Stuart has a Master of Business Administration from the Australian Graduate School of Management (UNSW) and a Bachelor of Applied Science (Chemistry). Stuart has been a Member and registered auditor with the QualityIQ Society of Australasia, the Australian Institute of Management, and the Graduate Management Association of Australia. He taught TQM and Business Statistics for the Executive MBA Program at the Australian Graduate School of Management. He part-owned and operated a successful international surf travel agency for 20 years. Stuart has a long track record of successfully delivering projects on time and within budget. He has extensive experience in project management, coaching and mentoring, and promotes high-level engagement and knowledge transfer with his clients to drive continuous improvement.

Areas of special expertise

Stuart has consulted to a wide variety of industries including chemical manufacturing, telecommunications, automotive, oil & gas, construction, packaging, software development, finance and various professional services, as well as major utilities and public sector organisations. He now specialises in implementing and supporting management systems in small to medium-sized businesses across a range of standards, regulation and accreditation programs covering QualityIQ, occupational health and safety, environmental, information security, risk management and compliance.